FAQ


Shipping & Delivery

-Where can I track my item(s)

You can track your items on official sites such as EMS and USPS.

-Why have I not received my item(s)?

Shipping may take anywhere between 12-26 working days or even longer depending on your location and the opening hours of your local post office.

**Please note that your products will be coming in different packaging as some take longer than others to process or are at a different warehouse. 

**The Item Guarantee Period lasts 50 business days and the buyer is eligible for a reshipment of order made should they have yet to receive anything by then

***Note: Some regions may take longer to receive items due to postal delays, which includes, but not limited to: Mexico, Canada and Germany

 

-What happens if no one is at home?

Not to worry, most of our items will be left in your postbox if they are small enough and if the postman does not have access to your postbox, it will usually be left at your local post office for you to pick up!


-Where do you ship from?

We currently ship from our warehouses in Asia!


-I messed up my delivery address, what do I do?

Not to worry, as long as you reach out to us immediately regarding the error in your address, we would be more than happy to change it for you. Just email us your full, correct address along with your order number and we would update your details for you.


-What about my billing address?

Billing addresses are currently non editable to prevent and minimise fraud from happening. Please note that all details entered and submitted to us are final.


-Change of address after receiving confirmation of shipping

Under our terms & conditions, once an order has been sent out from our warehouse, any changes to the order cannot be made and is the sole responsibility of the buyer.



Returns, Exchanges & Refunds


-I don’t like my item, can I return it?

Returns are accepted as long as they do not exceed 15 days of the buyer receiving the item. However, all returns made should be in perfect condition and the return postage be paid by the returner. Proof of postage should then be emailed to us as proof of delivery. 

**Promotional/sale/free items are not eligible for returns


-Will you refund me the shipping costs?

Depending on the item and reason, refunds are available to those who qualify


-Can I return the item and change it with something else?

Provided that the returned item is in a perfect condition, exchanges are possible. Please drop us an email and we will sort something out for you


Order Changes

-I have changed my mind about my item, what do I do?

If you have changed your mind about your order, please email us ASAP to change the order and we will help sort something out. Please note that any order changes will need to be done within 2 hours of the initial purchase

Import Taxes & Duties

-What happens if I am charged with import duties?

Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount for the duties and taxes fee is about 20% of the euro amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages.

The store cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.


-Can I still change my item after receiving the email confirmation?

Unfortunately, no. All items that have left our warehouse are final and not changeable.


Refunds & Cancellations

-What is your refund policy?

All items bought may be returned and/or refunded by the buyer, subjected to the discretion and approval of the management, given the following conditions:

Exclusions apply to promotional (free) items .

Request(s) for returns are accepted within 14 working days from delivery.

All items must be returned in their delivered state, along with all of its parts and tags.

Damaged/defective/wrong items may be exchanged, depending on the sole discretion of the management.

Cancellation of items/orders may be made prior to the completion of orders and the management reserves the right to refuse any cancellation made after shipment of the item(s) and/or after 2 hours of the initial purchase.

The return fee will be solely be rendered by the buyer

The management reserves the right to refuse any returns/refunds and each case is subjected to the sole discretion of the firm

The company will not be liable for any errors in shipping addresses provided by the customer and will be subject to the item returning back to us before receiving a refund.

Any change of addresses are subjected to the management's approval and orders that are shipped/completed are strictly non-editable.

Any reshipment of items done must correspond to the address found in the initial order and cannot be changed nor substituted with another address, design or brand of the item. The management reserves the right to refuse reshipments based on incorrect addresses and are not liable for the inaccuracy of address as provided by the buyer.

In the case of partial order cancellations, we cannot offer refunds for items' shipping costs. These funds, upon purchase, are paid to the shipping company we work with and cannot be partially reclaimed after an order is made.

If a full order cancellation is made, however, we can reimburse for the entire shipping fee if the cancellation is made within our Change of Mind Period.

 

-How long does refunds take?

Refunds may take up to 14 working days, depending on the system you used to pay with.

I still have yet to receive my refund?

Please notify us immediately via email should you have not receive it after 14 working days and we would help sort something out for you.


Damaged Items

-What do I do if I have received a damaged item?

If you have received a damaged item, please let us know immediately and you would be given a choice for us to reship you a replacement item.


-Can I return a damaged item?

Unfortunately we do not accept any returns for damaged items at this time. However a reshipment option is available should you wish to avail this option.

**We are not responsible for any damages caused by wear and tear, submergence into water nor if the item does not fit due to sizing reasons


Others

Promotional Items

-How are you able to offer so many products for free? Is this a scam? 

We're able to offer items for free as instead of paying for traditional advertising to create direct sales, we're using that budget to cover the costs of the products and offer them for free (for a limited time, of course). By going straight to manufacturers, packaging the goods ourselves, and offering items at breakeven prices, we’ve been able to test our products like no other revenue-oriented company can. It's not a scam – just good resource management and we're hoping to pioneer the charge for lower and more reasonable prices.

-How do you benefit from giving out products for free?

Our campaign is based off of word of mouth advertising, which has proven far more powerful than traditional advertising time after time. We are so confident that you will absolutely LOVE the products we provide that we know you'll tell your friends and family, leading to more name recognition for us. Companies go to incredible lengths to gain this level of name recognition, but with your help and the honest answer of "I got it from Moxy Fashion.", we can take our business to the next level. 

-Are there any hidden charges?

There aren't. What you see is what you pay, as we are 100% transparent with our costs. While we do cover the product costs, we ask that you cover the shipping & handling fees, as we could not stay in business if we were to provide both for free at this time. The handling and shipping costs vary based on your location, but it's usually about $10.50 per product.

To find out the exact shipping cost to your location, you'll have to add a product to your cart and go to the checkout. After you fill in your address our system will calculate the exact shipping and handling cost. If you add multiple items, we have to charge for these individually.

Subscriptions

-Do you subscribe me to any boxes?

No, all of our items are purchased one off and you will not be charged for anything else other than the item you have ordered.

 

Emails & Notification

-Unreceived Confirmation Email

If you have not received any emails from us confirming your purchase, do let us know immediately via email or our contact form with your full name/shipping address name and we would help sort this out as soon as we can.


Sometimes our emails may end up in your spam/junk or other folders and we would like to ask you to check them before contacting us.


-Unable to view email properly

If you are unable to view the email from us properly, do get in touch and we will resend you the email.


Partnerships & Sponsoring

We currently do not carry out any sponsorships or partnership programs at this stage. However if you do have any good ideas, do give us a shoutout and drop us an email.


Why was my order cancelled?

If your order was unexpectedly cancelled, chances are that our fraud filter marked your order as fraudulent. If you are certain that that is not true, please order again with a Paypal account. If you do not have Paypal, you can easily sign up on the checkout page.